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Privacy Policy

How we collect, use, and protect your information at our Canandaigua, New York location.

At GERMAIN JEAN CHARLES DDS PC DBA New York Dental Implants ("New York Dental Implants," "we," "us," or "our"), serving the Canandaigua and Finger Lakes region, we are committed to protecting your privacy and maintaining the confidentiality of your health information. This Privacy Policy describes how we collect, use, and disclose your personal and health information in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable laws.

1. Information We Collect

Personal Information: Name, date of birth, contact details (address, email, phone number), insurance information, billing information, and payment details.
Health Information: Medical history, dental records, x-rays and images, treatment plans, consultation notes, and any communications related to your health.
Website Information: When you visit our website, we may collect certain information automatically, including your IP address, browser type, and how you interact with our website.
Consultation Requests: Information you provide when scheduling appointments or requesting consultations via our website, phone, or in person, including answers you give in our online candidacy quiz or medical insurance screener.

2. How We Use Your Information

Treatment: To provide dental care and services, coordinate your treatment with other healthcare providers, and follow up on your care.
Payment: To verify insurance coverage, process claims, and collect payment for services provided.
Healthcare Operations: To improve the quality of care we provide, train staff, conduct quality assessments, and manage our practice.
Appointment Reminders: To send you reminders about scheduled appointments or to inform you that it's time for a check-up.
Communication: To respond to your inquiries, provide information about treatment options, or inform you about our services and promotions.
Legal Requirements: To comply with legal obligations, such as reporting requirements, responding to legal proceedings, or addressing public health and safety issues.

3. Information Sharing and Disclosure

We may share your information with:

Treatment Providers: Other healthcare providers involved in your care, such as specialists, referring dentists, laboratories, or pharmacies.
Payment Entities: Insurance companies, third-party payers, or collection agencies for billing purposes.
Business Associates: Third-party service providers who assist us with operations, such as billing services, electronic health record software, or IT support, who are bound by contract to protect your information.
Legal and Regulatory: Government agencies, law enforcement, or other parties when required by law or in response to a valid legal request.

We do not sell or rent your personal information to third parties for marketing purposes.

4. Patient Rights

Under HIPAA and applicable state laws, you have certain rights regarding your health information, including:

Right to Access: You have the right to inspect and obtain a copy of your health information.
Right to Amend: You can request corrections to your health information if you believe it is incorrect or incomplete.
Right to an Accounting of Disclosures: You can request a list of instances where we have disclosed your health information for purposes other than treatment, payment, healthcare operations, and certain other activities.
Right to Request Restrictions: You can ask us to limit how we use and disclose your information, although we are not required to agree to all restrictions.
Right to Confidential Communications: You can request that we communicate with you in a specific way or at an alternative location.
Right to a Paper Copy of This Notice: You can request a paper copy of this privacy policy even if you have agreed to receive it electronically.

To exercise these rights, please submit your request in writing to our office. We may ask you to fill out a form that we will supply.

5. Security Measures

We implement appropriate physical, technical, and administrative safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:

Secure and monitored facilities
Encryption of electronic protected health information
Access controls to electronic systems and physical records
Staff training on privacy and security practices
Business associate agreements requiring third parties to protect your information

Despite these measures, no method of transmission over the internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your information, but we cannot guarantee its absolute security.

6. Data Retention

We retain your health information for as long as necessary to provide you with dental services and as required by law. The retention period varies depending on the type of information and applicable legal requirements. When information is no longer needed, we dispose of it securely.

7. SMS/Text Messaging

By providing your phone number and opting in to receive text messages from GERMAIN JEAN CHARLES DDS PC DBA New York Dental Implants, you consent to receive SMS/MMS messages related to:

Appointment reminders and confirmations
Treatment follow-up communications
Scheduling updates and office notifications
Responses to your inquiries

You may opt in to receive text messages by providing your phone number on our website forms, in person, or by texting us directly. Your consent to receive SMS messages is not a condition of purchasing any goods or services.

We will never sell, rent, or share your phone number or SMS opt-in information with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent information will not be shared with any third parties unless required for the delivery of the messaging service or as required by law.

To opt out of text messages at any time, reply STOP to any message you receive from us. After opting out, you will receive a one-time confirmation message. You may also contact our office to be removed from our messaging list.

Message and data rates may apply depending on your mobile carrier and plan. Message frequency varies based on your appointment schedule and communications.

8. Website Privacy & Cookies

Our website uses cookies and similar technologies to enhance your browsing experience and analyze website traffic. These technologies may collect information such as your IP address, browser type, operating system, and browsing patterns.

We use Google Analytics to understand how visitors use our website, and Google Ads conversion measurement to learn whether our advertising leads to consultation requests. These tools receive information about your visit (such as pages viewed and whether a form was completed), not your health information.

You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of our website.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the effective date. We encourage you to review this policy periodically.

If we make material changes to this policy, we will notify you by email (if you have provided your email address) or by posting a prominent notice on our website.

10. Breach Notification

In the event of a breach of unsecured protected health information, we will notify affected individuals, the Secretary of Health and Human Services, and, if necessary, the media, in accordance with HIPAA breach notification requirements.

11. Contact Information

If you have questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact our Privacy Officer at:

Privacy Officer: Dr. Germain Jean-Charles
Canandaigua Office: 344 N Main Street, Canandaigua, NY 14424
Email: contact@nydentalimplants.com
Phone: (585) 394-5910

If you believe your privacy rights have been violated, you may file a complaint with our office or with the Secretary of the Department of Health and Human Services. You will not be penalized for filing a complaint.

Effective Date: November 12, 2023 · Last Updated: October 24, 2026